FAQ
Frequently Asked Questions
Can I get a lithium battery sample for testing?
Yes, We offer samples. The Standard battery or customized battery can be provided. Once the mass production order is placed, the sample charges will be deducted.
Can you produce a lithium battery pack according to the samples?
Yes, we can produce your samples or technical drawings. We can build the molds and fixtures.
Can you accept OEM or ODM service?
Yes, we supply OEM&ODM Services as clients’ requirements.
How do you control your lithium battery products quality?
All batteries have 10 steps testing during the whole production, and 100% be tested before delivery.
What are your terms of packing?
Generally, we pack our lithium batteries in neutral white boxes and brown cartons. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
What are your trade terms?
EXW, FOB, CFR, CIF, DDP.
How about your battery delivery time?
Generally, it will take 7-15 days after receive your advance payment. The specific delivery time depends on the items and your order quantity.
Delivery will be made by courier, usually within 10-13 business days to US and EU countries. Some remote areas may take longer. Delivery time may vary for different countries and can take up to 3 weeks. Sea shipping is available.
What’s your warranty for lithium battery products?
Generally speaking, It’s 12 months warranty, for quality problems, we will send you a new one.
What should you pay attention to when using lithium batteries?
Do not knock, puncture, ,modify the lithium battery, do not place it directly under sun or rain for long time, do not overcharge and over-discharge the battery pack, charge the lithium battery with a good quality, matching lithium battery charger.